Thanks For Shopping With Bigme store. If You Are Not Entirely Satisfied With Your Purchase, We Are Here To Help
If the product arrives and the shipping box is damaged, please do not accept the package,and do a return and report to Bigme store with photos as soon as possible. We will send you a new device once we receive your damaged item.
Returns must be filed within 14 calendar days of receiving the product based on the TRACKING NUMBER. There are no returns after 14 calendar days. Returns are subject to a 15% restocking fee. Customer is responsible for all shipping and freight charges.
Return process: Please send email to hello@bigme,vip first and inform the order number, as well as provide the picture of the product you need to return, so that we can deal with the return for you as soon as possible.
The return address is as follows:
Add: 7F, Building 6, Rundongsheng Park, Longteng Community, Xixiang Street, Baoan District,Shenzhen ,Guangdong,China.
Phone number :18676387863
Customers could get a full refund if the product has hardware or quality problem when arrived. Please note that customers shall bear the transaction fees caused by currency exchange or refund when purchasing from Bigme store. Bigme store could only arrange the refund to customers when we have received the product.
Customers' Return & Refund Requests Will Be Rejected Or Only Get A Partial Refund In The Following Circumstances:
1.Refund request will be rejected if the product arrived after 14 days of receipt of shipment.
2.Refund request will be rejected if the product without any defect or hardware issue arrived after 30 days of receipt of shipment.
3.Refund request will be rejected if the device has been damaged by customers, such as scratches on screen or if the device have been lost by customers.
Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for shipping fees and customs tariffs to return the products without any hardware issues. If not, your refund request will be rejected.
Refund Methods&Period：Refunds will be issued to the original payment method used (Credit card, paypal, apple pay, microsoft pay, chrome pay ) There will be no refunds on shipping fees, paypal fees, or stripe fees.The customer will receive the refund within 10~20 business days after we issue a refund.
If you are electing to cancel your order with us you will be charged 4.9% of the total processed amount if your item has been sent. If your item has not yet been sent you will be subject to a 2.9% fee. RTS (return to sender) or refused / rejected shipments will be subject to the 4.9% fee and there will be no refunds on shipping costs paid. There are no cancellations on digital purchases