1. All our Bigme devices receive one-year warranty service.

1.1 Warranty Policy 

● If within 15 days from the date of purchase, any faults caused by quality problem of the product itself under normal operation and without overhaul, you can replace the same type of product or enjoy maintenance services for free.

● If within one year from the date of purchase, any faults caused by quality problem of the product itself under normal operation and without overhaul, you can enjoy maintenance services for free.

● If within three-years from the date of purchase, the product has any faults, you can get maintenance services with a fee.

Above warranty or maintenance are limited to the fault of electrical components, including the hardware mainboard and display, not including housing, brochures, package, headphones and other consumables and accessories.

1.2. Beyond the scope of warranty

The warranty will automatically expire under the following circumstances, but customers can still enjoy fee-based maintenance services.

● Faulty device without Bigme brand.

● Faulty device caused by dismantling and repairing without permission from Bigme.

● Faulty devices with altered or lost serial number.

● The fault or damage caused by man-made or abnormal operation (subject to the undesignated environment with too wet or too dry air, unstable voltage or current…etc.)

● For all damages from outside force including liquid, crack, improper plugging and insect pest…etc.

● Natural consumption, including aging of housing, external ports and accessories.

● Damage caused by force majeure (fires, floods, earthquakes and other natural disasters).

● The faults caused by software operation outside the scope of Bigme SDK permission.

● The failure products do not belong to Bigme.

 

1.3 Precautions for repair

● Users need to contact our after-sales department ( aftersales@bigme.vip ) to confirm whether it is in the scope of warranty and what faults and fault causes are.

● Users need to provide proof of purchase (invoice or receipt) and warranty card consistent with the original barcode to obtain maintenance service.

● Due to the special properties of the product screen, for non-screen maintenance equipment, please ensure that the screen is intact and reinforce the packing before sending to us. Please protect the screen well and avoid damage in transportation. We do not provide a screen-damaged product with free maintenance.

● Please only send the device and the materials required above to us. Do not send the headphones, adapters and other accessories. If the accessories are lost, we are not responsible for damages.

● Please back up data before sending your device to repair. Bigme is not liable for the loss of your data during the maintenance process.

As the written information, Bigme shall NOT be responsible for any mechanical failure or a result of direct and indirect losses (such as loss of business information ..etc.) caused by software problem.

The native consumer is protected by the consumer protection laws of his country. If consumer buys product in a foreign country, then the consumer must follow the foreign country’s consumer protection law.

Bigme Cloud Literacy Technology Co., Ltd.. reserves the right of interpretation of this warranty. 

 

 

Returns must be filed within 14 calendar days of receiving the product based on the TRACKING NUMBER. There are no returns after 14 calendar days.(Except monitor and all-in-one PC) .Returns are subject to a 15% restocking fee. Customer is responsible for all shipping and freight charges.

 Return process: Click here to apply for a return or please send email to hello@bigme,vip first and inform the order number, as well as provide the picture of the product you need to return, so that we can deal with the return for you as soon as possible.

The return address is as follows:
Add: 7F, Building 6, Rundongsheng Park, Longteng Community, Xixiang Street, Baoan District,Shenzhen ,Guangdong,China.
Contact: Sherry,zhou
Phone number :18676387863

Please note that this warranty policy is subject to change, and any modifications will be posted on our website. For any warranty claims or inquiries, please contact our customer service team. For all customers who have purchased Procolored printer equipment but are beyond the 12-month warranty period, we offer extended warranty services, which include two programs: Remote Expert Service and Extended Warranty.

More details please check out return policy .